Interactive Voice Response

Interactive Voice Response (IVR) allows your customers to easily make payments by phone, without the need for direct human intervention.

RLMS is a full service provider of IVR capabilities - many configurations are available. Some of the features we customize include: scripting, navigation, voice selection, and call routing.

Users making a payment simply call a dedicated phone number, provide payment information, and are done in minutes.

  • Easy end-user registration

  • Convenient, fast payment method

  • Database integrated with Paystation®

  • Numerous language options

  • Custom scripting, navigation, voice selection

  • Call routing



One of the most advantageous strengths of IVR phone payments is convenience. The average time to complete a payment transaction through our IVR service is approximately four minutes, and customers may make payments via credit, debit, or ACH. There's no need to find a computer and go online or to write a check and send it in the mail - customers only need the phone in their pocket.

Customer convenience leads to more timely payments, which means increased cash flow into your organization and decreased float time.